Tuesday, June 4, 2013

A Letter From David Spear, General Manager, J&J Truck Equipment

It is always very much appreciated when a customer takes the time out of their busy schedule to share their experience with J&J. During the past few months, we have received some excellent feedback, so in this issue of The Long Hauler, we will feature recent work we have completed for a few of our customers. We are very aware that without our customers, J&J would not exist, so we value and nurture these relationships very seriously. Everyone at J&J is committed to working hard for customers and making sure that we adhere to 4 basic principles:

Satisfying customer needs * producing a high quality product * delivering on time * continuously improving

On behalf of all J&J employees, we thank all our customers for their business and we look forward to continuing to provide you with quality products and unparalleled customer service. In order to provide more timely and comprehensive customer service, J&J has recently consolidated all of its customer service functions: Parts, Sales, Warranty, and Repair at the J&J Truck Equipment location at 422 Riggs Road in Somerset, Pa. The phone number is 814.444.7000 or toll free 800.455.8785. Make sure to stop in and see the J&J Truck Equipment showroom.
 
I hope you will feel free to contact us any time concerning any issues, positive or negative.Thank you, too, for returning the customer surveys. They are an invaluable tool in helping us do a better job for you.
 
Sincerely,
David Spear




 

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